Acceptable Use Policy

ManagedWay Company (“ManagedWay,” “we,” “us”) provides hosting, colocation, internet, and managed services. This Acceptable Use Policy (“AUP”) sets the rules for how those services may and may not be used. By using a ManagedWay service, you agree to this AUP. Defined terms have the meaning given in the Master Service Agreement (MSA).

We update this AUP as the threat landscape, our service mix, and applicable law evolve. The version on this page is the current version.

1. Scope

This AUP applies to all ManagedWay customers and to everyone who accesses our services through a customer account — employees, contractors, agents, and end users. It covers every service we sell: dedicated and managed servers, colocation, virtual machines and resource pools, cPanel hosting, dedicated internet, IP transit on AS 53292, point-to-point transport, wavelength services, email, VPN, and any product we add to our catalog.

You are responsible for all activity on your account, including activity by anyone you grant access to. If your customers or end users violate this AUP, we treat that as your violation.

2. Account integrity

You must maintain accurate contact and billing information so we can reach you about incidents. You must use strong, unique credentials and protect them. Your systems are your responsibility — keep them patched and your applications hardened. You must tell us promptly if you suspect your account or systems have been compromised.

You may not share, sell, or transfer your account credentials, API keys, or service entitlements without our written consent.

3. Prohibited uses

The following are prohibited on all ManagedWay services. This list is not exhaustive — anything that materially damages our network, our reputation, our customers, or the public is prohibited whether or not it is named here.

3.1 Illegal activity

Using our services to violate any applicable law, regulation, or court order is prohibited. We cooperate with valid legal process and report what we are legally required to report.

3.2 Child sexual abuse material

Creating, storing, transmitting, distributing, or facilitating access to child sexual abuse material (CSAM), child sexual exploitation material, AI-generated material depicting or appearing to depict minors in sexual contexts, or material used to groom or sexually exploit minors is prohibited. We report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) as required by 18 U.S.C. § 2258A and preserve evidence for law enforcement. Accounts involved in CSAM are terminated immediately and without notice.

3.3 Threats, harassment, and targeted abuse

Using our services to threaten, stalk, harass, dox, swat, or incite violence against any person or group, or to coordinate such activity, is prohibited.

3.4 Fraud and impersonation

Using our services to commit fraud, run financial scams (including investment fraud, advance-fee scams, romance scams, cryptocurrency rug pulls, fake storefronts, and pyramid or Ponzi structures), or impersonate any person or organization is prohibited. Falsifying message headers, sender identities, or routing information to deceive recipients is prohibited.

3.5 Unsolicited communications

Sending unsolicited bulk or commercial email, SMS, voice, or messaging traffic from our network is prohibited. Commercial email must comply with CAN-SPAM (US), CASL (Canada), GDPR / PECR (EU/UK), and any other applicable anti-spam law. Operating open mail relays, open proxies, or systems vulnerable to third-party relay abuse is prohibited.

If our IP space is added to a public reputation list (Spamhaus, SORBS, UCEPROTECT, etc.) because of activity on your account, we may suspend the offending service until the issue is remediated and the listing is cleared.

3.6 Network abuse

You may not use our services to launch, source, amplify, reflect, or facilitate denial-of-service attacks against any system, on or off our network. You may not conduct unauthorized port scanning, vulnerability scanning, password guessing, credential stuffing, or other reconnaissance against systems you do not own or have written permission to test. You may not gain or attempt to gain unauthorized access to any system, account, network, or data — ours or anyone else’s. You may not operate or participate in botnets, command-and-control infrastructure, or coordinated abuse networks. You may not spoof, hijack, or announce IP space or AS numbers you do not control.

Security research and authorized penetration testing are allowed when bounded to systems you own or are authorized in writing to test, and when they do not affect other customers’ services. Tell us before you start.

3.7 Malware, ransomware, and exploit kits

Creating, distributing, hosting, or staging malware, ransomware, info-stealers, remote access tools, exploit kits, phishing kits, or any tooling primarily designed to compromise systems or deceive users is prohibited. This applies to both payloads and the supporting infrastructure (control panels, drop sites, callback hosts).

3.8 Anonymizing and evasion services

Operating Tor exit relays, public open VPNs, public open proxies, or similar services on our network requires prior written consent. Private VPNs and Tailscale-style overlays for your own organization’s use are permitted. We reserve the right to require shutdown of any anonymizing service that materially contributes to abuse complaints against our IP space.

3.9 Resource abuse on shared compute

On shared, multi-tenant, or resource-pool products, you may not run cryptocurrency mining or other workloads designed to consume disproportionate CPU, GPU, memory, disk, or network resources. On dedicated, colocated, and dedicated-resource products you may run whatever you want within your contracted capacity, provided it does not damage the broader network or violate any other section of this AUP.

3.10 Intellectual property infringement

Using our services to host, distribute, or facilitate access to content that infringes copyrights, trademarks, patents, trade secrets, or other intellectual property rights you do not have permission to use is prohibited. We act on credible infringement reports — see Section 6.

3.11 Privacy violations

You may not collect, harvest, or process personal information about third parties without a lawful basis and, where required, their consent. You must comply with GDPR, CCPA, and other applicable privacy laws for any personal data you handle on our services. See our Privacy Policy for how we handle personal data you provide us.

3.12 Sanctions and export controls

You may not use our services in or for the benefit of any country, region, person, or organization subject to U.S. sanctions (OFAC) or export controls (EAR / ITAR). You are responsible for export-control compliance for any technology, software, or data you place on or transmit through our services.

4. Fair use of shared resources

Our shared and multi-tenant services are sized for typical commercial workloads. If a customer’s usage degrades performance for others, we will contact you about either tuning the workload or moving it to a tier sized for it (typically dedicated resources or colocation). We do not police normal usage spikes; we do address sustained patterns that materially affect other customers.

5. Content removal

We do not pre-screen customer content. If we become aware of content on our services that is illegal, violates this AUP, or materially threatens our network or other customers, we may remove or disable access to it without prior notice. Where practical, we will tell you what we removed and why so you can address the underlying issue.

6. Reporting abuse

Report suspected violations to abuse@managedway.com. Useful reports include the IP address, hostname, or URL involved; the date and time of the activity with time zone; headers, log entries, packet captures, or other supporting evidence; and your contact information so we can follow up.

We acknowledge actionable reports within one business day. We do not share complainant identity with the reported customer except where required by law or where the complainant explicitly authorizes it.

Copyright complaints. Send copyright-infringement notices to abuse@managedway.com. To help us act quickly, include the items described in 17 U.S.C. § 512(c)(3): identification of the copyrighted work, identification and location of the allegedly infringing material, your contact information, a good-faith statement, and a sworn statement of your authority to act for the rights holder.

Law enforcement and legal process. Send subpoenas, court orders, search warrants, and preservation requests to legal@managedway.com.

7. Enforcement

Depending on the severity, history, and impact of a violation, ManagedWay may issue a written warning and require corrective action within a stated timeframe; suspend the affected service until the violation is remediated; terminate the affected service or the customer relationship; or pursue legal remedies, including injunctive relief and damages, and recover enforcement costs.

For severe violations — including CSAM, active attacks against third parties, and activity that creates imminent legal or reputational risk to ManagedWay or our other customers — we suspend or terminate without prior notice.

Suspension and termination mechanics are governed by the Master Service Agreement (MSA). Service-credit eligibility for unrelated services during an AUP-driven suspension is governed by the Service Level Agreement (SLA). Termination for cause does not entitle the customer to a refund of prepaid fees for the terminated service.

8. Changes to this AUP

We update this AUP as the threat landscape, our service mix, and applicable law evolve. Material changes are announced through customer notification per the MSA. Continued use of our services after the effective date of an update constitutes acceptance of the updated AUP.

9. Contact

Abuse reports: abuse@managedway.com
Legal and law-enforcement requests: legal@managedway.com
General support: support@managedway.com

ManagedWay Company · Troy, Michigan, USA

Version 2026-05-15 · Supersedes all prior versions.