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Who We Are

ManagedWay is a full-service telecommunications provider that has been in business since 2005. Our focus is providing Dedicated Internet, Cloud Computing, and Colocation Facilities to businesses, schools, and municipalities. We are a recognized industry leader with locations across the United States, Canada, and Europe.

We own and operate two carrier-neutral, Tier III data centers in Troy, Michigan, with over 70,000 sq. ft. of hardened data center space. ManagedWay sells Dedicated Internet services around the world by leveraging its own fiber optic network in southeastern Michigan (600+ miles) and various network partnerships which extend that network globally. Our high-speed, low latency network offers speeds of 100+ GBPS to keep up with growing business demands.

We offer an impressive portfolio of affordable, dynamic, and scalable Cloud Computing services. Cloud services may be purchased in Troy, MI, Los Angeles, CA, Nashville, TN, or Amsterdam and with the click of a button, customers can seamlessly replicate to another location in real time.

Our company is recognized for its Support Shield which promises experienced professionals on a 24x7x365 basis. Commitment to customer satisfaction is our highest priority. Connecting people through technology, ManagedWay is big enough to deliver and small enough to care.

Mission, Vision & Values

We’re big enough to deliver, yet small enough to care. Our goal is to provide superior communication services through innovative technologies that partners will select for their clients, customers will want to recommend to others, and employees are proud to be a part of. We aspire to be the communications provider of choice by delivering reliable, secure, and innovative communications services to all businesses big and small.

Company Culture & Benefits

We are a team of experts with diverse backgrounds. We are a company that embraces teamwork and individual growth. Our corporate culture encourages self-improvement, advancement, and training. Where possible, we strive to utilize repeatable and audit-able policies and procedures to ensure consistent quality.

ManagedWay is committed to putting its employees first. We have the following benefits for all employees: 401K plan with 3% matching, revamped cafeteria with free healthy snacks and beverages, free financial planning services, free training and certifications, flexible work time/scheduling, generous holiday bonuses, $1,000 employee referrals, and an upgraded benefit package (health, vision, life, and dental benefits).

Leadership

The ManagedWay Team Is Led By:

Robert Sanders / President and Chief Executive Officer

image of CEO Robert Sanders
Robert applies his 17+ years of industry experience by overseeing the growth and strategic development of the Company. A relentless innovator, Robert is regarded as a leading thinker and sought-after expert in the Telecom industry. From an early age, Rob began working with computers, building his first computer when he was just eight years old. Rob has a passion for software and technology and is never afraid to embrace change.

Reese Serra / Vice President and Chief Operating Officer

image of Vice President and Chief Operating Officer, Reese Serra
As Vice President and Chief Operating Officer of ManagedWay, Reese oversees daily business operations, including supervision of all company teams, financial planning/accounting, policy compliance, and sales and marketing. Reese applies his 10+ years of industry experience by leading the Company’s operations, fostering service excellence, and encouraging individual self-improvement among the staff.

Christopher Ecklesdafer / Senior Network Engineer

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As the Senior Network Engineer, Christopher brings 10+ years of experience in Networking, Systems Administration, and Fiber Optic Engineering. Before ManagedWay, Christopher was a critical part of the technical team for one the largest Web Hosting Company in Michigan, which was the largest global host of a well-known CMS. Christopher excels at providing exceptional customer service and solving the most complex technical issues for both ManagedWay and its customers.

Adam Brooks / Director Of Marketing

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As Director of Marketing and Business Development at ManagedWay, Adam oversees all marketing activities and guides the direction of the company’s brand, establishes marketing strategies, develops employee growth initiatives, and assists in the evolution of culture improvements. Adam applies his 10+ years of product management, marketing, and industry experience by driving marketing and company initiatives through focusing on building brand awareness through multiple mediums and creating a modern open-minded culture.

Noel Montales / Vice President of Engineering

image of Vice President of Engineering, Noel Montales
As VP of Engineering, Noel applies his 23+ years of telecommunications and engineering experience by overseeing all of the Company’s engineering and design. Having designed IP networks dating back to 1995, Noel has experience in nearly all types of network transport technologies. More recently, Noel has been instrumental in the design, engineering, and maintenance of the electrical and mechanical systems of the ManagedWay data centers. Noel has also spearheaded ManagedWay’s expansion of its fiber optic network and fixed wireless offering throughout Southeastern Michigan.

David Alexander / Controller

image of Controller, David Alexander
As Controller, David applies his 30+ years of accounting experience to oversee all payables, receivables, and financial reporting. David is a licensed CPA and has worked in numerous industries including: telecom, construction, real estate, and public accounting. David manages all communication with outside CPAs and oversees all tax credits, tax filings, financial reports, and budgets. David is also a key member of our audit and compliance team.

Michael Mettetal / Lead Facilities Engineer

image of Lead Facilities Engineer, Michael Mettetal
As Lead Facilities Engineer, Michael applies his 15+ years of industry experience to ensure that all ManagedWay facilities are maintained and expanded in accordance with industry-best practices. Michael is a licensed electrician and applies his knowledge of mechanical and electrical systems to oversee all internal and external maintenance, as well as repair crews. Michael is also an advanced tower climber who holds certifications for tower climbing and tower rescue.

Lucas Keating / Lead Technician and Sales Associate

image of Lead Technician, Lucas Keating
As Lead Technician and Sales Associate at ManagedWay, Lucas manages all trouble tickets and leads our NOC (Network Operation Center) technicians to ensure every ticket is prioritized and completed in a timely manner. In addition to his duties as Lead Technician he also works as a Sales Associate working on sales opportunities from design to delivery. Lucas has always been intrigued by technology, the inner workings of computers, and the networks they make up. He applies his 8+ years of industry experience by leading the process and procedures of ManagedWay's internal systems, troubleshooting, and trouble ticketing to ensure optimal customer support and satisfaction.

John Lapham / Vice President of Sales

image of Vice President of sales, John Lapham
As Vice President of Sales for ManagedWay, John leads all sales teams including direct, inside, agent partners, and wholesale. He is a dynamic executive sales leader who brings passion with a purpose every day for our employees, agents and partners. He has 20+ years of sales leadership experience in telecommunications, technology, and security industries. John is a well-respected thought leader in the agent channel community because of his understanding of indirect sales channels in multiple industries, winning track record, and his passion for building long term relationships with partners and customers.